LUMBAR PILLOW
- Designed & Made in Canada
- Handcrafted & Sustainably made using the highest quality materials
- Multiple color combinations and optional piping
- Lumbar pillow (for lumbar, neck, or elbow support)
- 100% polyester fill
- Lumbar pillows are final sale
HOW THIS PRODUCT IS RESPONSIBLY MADE
GREENGUARD Gold Certified
Our furniture is screened for more than 10,000 chemicals and emissions, contributing to cleaner air in your home. Cleaner air = a healthier home.
Handcrafted
Every product is proudly built by hand in our Toronto facility. Built with care. Built responsibly.
DIMENSIONS
CARE & CLEANING
All our Performance Fabrics are very durable, easy to spot clean and easy to maintain.
All our Natural Fabrics (Cotton/Linen and Wool) are premium fine fabrics that may require a little more attention and careful cleaning.
All removable covers are machine washable, except Enviroleathers, which can easily be wiped down.
For detailed spot cleaning instructions and how to care for your products, .
- SHIPPING
- RETURNS/WARRANTY
SHIPPING
FOR LUMBAR PILLOWS:
Please allow 2-3 weeks for production.
- We offer free contactless/threshold delivery.
- Once your order ships, you will receive a notification by email with tracking info.
- Within 3-5 business days after your order has shipped, you will receive a phone call from a local courier to arrange a delivery time (Mon-Fri, 9am-5pm).
- In some remote areas, we may ship your item with UPS. Your shipment notification will contain UPS tracking info, which will provide you with your delivery date. Any updates with UPS shipments will be made electronically.
PLEASE NOTE:
Before you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit. If there is visible damage to the product, please make note of it when you sign for your delivery. Please retain all packaging until you have fully inspected your products.
RETURN POLICY
This item is final sale.
WARRANTY
For GLIDERS, ROCKERS, BEDS, SOFAS, CHAIRS & OTTOMANS
Rest Easy — our manufacturing warranty covers:
- 5 years on internal wood frame
- 5 years on internal springs
- 5 years on exterior metal frames or exposed woods
- 2 years on foam, fabric and metal glider mechanisms
For BASSINETS & CUBINO KIDS’ CHAIRS our manufacturing warranty covers:
- 1 year limited warranty against any defects in manufacturing
PLEASE NOTE:
- Original proof of purchase is required to make a claim; warranty is non-transferable.
- Our warranty does not apply to products purchased under the following circumstances:
- Floor models or display models
- Second hand or "as is" merchandise
- Products obtained during a going out of business or liquidation sale
- Items purchased through a rental company
- The following are NOT considered manufacturer’s defects and will NOT be covered under warranty:
- regular wear and tear
- dye transfers
- exposure to direct sunlight that causes damage/fading
- misuse of product causing damage/deterioration (such as prolonged sitting on the arm of a glider)
- failure to follow proper assembly, cleaning and/or care instructions
- altering the product in any way (ie reupholstering, adding fabric treatment, etc)
- Warranty will be void if merchandise has been moved from original delivery address
- Monte Design reserves the right to charge for any additional expenses that may incur during a warranty claim (shipping and labour costs)
